Q: How do I make Passport work on my device?
A: Click here first. Most likely the answer to your question is here. 

Q: What benefits do my member card give me?
A:  Click here to discover all the benefits your KEET membership card offers.

Q:How do I use the schedule page?
A:  Watch a short "How to" video here.

Q: How do I become a member of KEET PBS?
A: Click here and donate at least $60 a year. 
 

Q: How do I become a volunteer and help with station activities?
A: Click here and fill out the form, or call us at 707-445-0813

Q: Why do you make last minute changes to the program schedule/why isn't it always accurate?
A: The last minute changes that occur are almost always not the decision of people at KEET. They most often occur due to technical issues, program rights issues, or other decisions that come from PBS.

Q: When are KEET Board Meetings and can I go?
A: KEET Board meetings are held at 4:30 PM on the fourth Thursday of each month and are open to the public.  Click here to find out more.

Q: What is the CAB and how do I join?
A: The KEET-TV Community Advisory Board (CAB) is a group of up to 15 individuals composed of a reasonable representation of the diverse needs and interests of the communities served by KEET-TV and shall serve as ambassadors from the station to the community. Click here to find out more.

Q: Who do I contact with any technical issues I may have?
A: If you experience any sort of technical issues, please call (707) 497-5045

Q: How do I donate my Vehicle?
A: Go to https://www.keet.org/support/vehicle-donation/ to donate your vehicle.

Q:  What is closed captioning and does KEET provide CC for its programs?

A: Closed captioning is designed to assist deaf or hearing-impaired people, English Language Learners, young children learning to read, and many others by displaying the dialogue or transcript of the audio portion of the program as printed words on the television screen.

• You can turn on closed captioning using either a set-top decoder or a caption-ready TV set.
• To determine whether a program on our is closed captioned, look for the symbol “CC” in the video player.
• To learn more about closed captioning, see Wikipedia.

All programming provided by KEET complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. ß 79.1, including regulations concerning closed captioning quality.

• KEET has an exempt status for captioning of locally produced programs based on its annual operating budget of less than three million dollars, which is compliant with the FCC's captioning requirements.
• However, several of KEET's local programs are broadcast and available online with closed captions. Where programs provided by KEET are captioned, they are compliant with the FCC's captioning standards by satisfying the caption quality standards set forth in 47 C.F.R. ß 79.1(j)(2).

Don’t see your question here? Try our national PBS page for help with Streaming Video issues, PBS account issues, passport issues, and more!